Toshiba-Aplio-300-Service-Manual-Maintenance-Volume-Compress

[Page 1] SERVICE MANUAL FOR DIAGNOSTIC ULTRASOUND SYSTEMS / / MODELS TUS-A500/TUS-A400/TUS-A300 [MAINTENANCE VOLUME] (2D730-538EN*D)  TOSHIBA MEDICAL SYSTEMS CORPORATION 2011-2012 ALL RIGHTS RESERVED

[Page 2] IMPORTANT! 1. No part of this manual may be copied or reprinted, in whole or in part, without written permission. 2. The contents of this manual are subject to change without prior notice and without our legal obligation. 3. The contents of this manual are correct to the best of our knowledge. Please inform us of any ambiguous or erroneous descriptions, missing information, etc.

[Page 3] REVISION RECORD REV. DATE REASON PAGE SER. DOC. (YYYY-MM) No. PRODUCT. /AUTHOR CHANGED INI. 2010-12 Mr. Sakaguchi ------- TM-WP2 *A 2011-05 Addition of TUS-A400 and TUS-A300 All pages Mr. Sakaguchi *B 2012-02 Support of V2.1 Mr. Nakazawa P. 90, 100 *C 2012-08 Change of power supply unit Mr. Fujiwara P. 35 to 38 *D 2012-11 Support of V3.0 P. 10, 11, 17, TM-WP2G Mr. Nakazawa 58, 101

[Page 4] CONTENTS Page 1. INTRODUCTION ---------------------------------------------------------------------------------------------------------- 7 1.1 Maintenance Function Released to the User -------------------------------------------------------------- 7 1.2 Service Menu Configuration (For Service Engineers) --------------------------------------------------- 8 2. OUTLINE OF MENU ------------------------------------------------------------------------------------------------------ 9 2.1 Outline of the Service Menu ------------------------------------------------------------------------------------ 9 2.2 Outline of the Maintenance Functions Released to the User ------------------------------------------ 9 2.3 Service Menu Screen ------------------------------------------------------------------------------------------- 10 3. SERVICE MENU FUNCTIONS --------------------------------------------------------------------------------------- 11 3.1 Activation ---------------------------------------------------------------------------------------------------------- 11 3.2 Termination -------------------------------------------------------------------------------------------------------- 11 3.3 Conf. Tab ---------------------------------------------------------------------------------------------------------- 11 3.3.1 Site description -------------------------------------------------------------------------------------- 11 3.3.2 System management ------------------------------------------------------------------------------- 12 3.3.3 Network settings ------------------------------------------------------------------------------------- 12 3.3.4 DICOM management ------------------------------------------------------------------------------- 12 3.3.5 Security management ------------------------------------------------------------------------------ 12 3.3.6 Option management -------------------------------------------------------------------------------- 12 3.3.7 Backup, backup restore---------------------------------------------------------------------------- 12 3.3.8 Preset link --------------------------------------------------------------------------------------------- 12 3.4 Utils Tab ------------------------------------------------------------------------------------------------------------ 12 3.4.1 System Tools ----------------------------------------------------------------------------------------- 12 3.4.2 Backup Tools ----------------------------------------------------------------------------------------- 12 3.4.3 Restore Conf ----------------------------------------------------------------------------------------- 12 3.5 Diag. Tab ---------------------------------------------------------------------------------------------------------- 13 3.5.1 TCS control panel test ----------------------------------------------------------------------------- 13 3.5.2 Hardware diagnostics ------------------------------------------------------------------------------ 20 3.5.3 DICOM Network Analyzer ------------------------------------------------------------------------- 25 3.6 Logs Tab ----------------------------------------------------------------------------------------------------------- 26

[Page 5] 3.6.1 Inspection schedule -------------------------------------------------------------------------------- 26 3.6.2 Probe operating time ------------------------------------------------------------------------------- 27 3.6.3 Log Viewer -------------------------------------------------------------------------------------------- 29 3.7 Other Functions -------------------------------------------------------------------------------------------------- 32 3.7.1 TCS hardcopy ---------------------------------------------------------------------------------------- 32 4. TROUBLESHOOTING -------------------------------------------------------------------------------------------------- 33 4.1 HDD Troubleshooting ------------------------------------------------------------------------------------------- 33 4.2 Troubleshooting for Power Supply Problems ------------------------------------------------------------- 34 4.2.1 Power supply problems ---------------------------------------------------------------------------- 34 4.2.2 Main breaker, protector, and voltage selection switch ------------------------------------- 35 4.2.3 LED indicators --------------------------------------------------------------------------------------- 37 4.3 Troubleshooting for Monitor Problems---------------------------------------------------------------------- 40 4.3.1 Self Test switch -------------------------------------------------------------------------------------- 40 4.3.2 Checking the monitor operation using a PC -------------------------------------------------- 41 4.4 Troubleshooting for the Main Panel ------------------------------------------------------------------------- 42 4.5 Troubleshooting for DVD Recorders and Printers ------------------------------------------------------- 44 4.6 Troubleshooting for Front-End Section Problems-------------------------------------------------------- 45 4.7 Troubleshooting for the Back-End System ---------------------------------------------------------------- 52 4.8 Troubleshooting for Network Problems--------------------------------------------------------------------- 55 4.9 DVD Drive Troubleshooting ----------------------------------------------------------------------------------- 57 5. BOARD REPLACEMENT AND RELATED TASKS -------------------------------------------------------------- 58 5.1 Procedures Required for Each Board----------------------------------------------------------------------- 58 5.2 Preparation -------------------------------------------------------------------------------------------------------- 60 5.3 Replacing a Board/PSA ---------------------------------------------------------------------------------------- 61 5.4 Writing the Firmware -------------------------------------------------------------------------------------------- 61 5.5 Performing Calibration ------------------------------------------------------------------------------------------ 63 5.6 Applying the Board Information and Calibration Results ----------------------------------------------- 66 5.7 Starting Up the System Again -------------------------------------------------------------------------------- 67 5.8 Work After Replacement of the ATX-UNIT-ASSY ------------------------------------------------------- 68 5.8.1 Checking the BIOS settings ---------------------------------------------------------------------- 68

[Page 6] 5.8.2 Checking the drive letters ------------------------------------------------------------------------- 70 5.8.3 Starting up the system again --------------------------------------------------------------------- 71 5.8.4 Updating the optional licenses ------------------------------------------------------------------- 72 5.8.5 Backing up the preset data ----------------------------------------------------------------------- 73 6. STARTING THE BOARD TEST--------------------------------------------------------------------------------------- 75 7. RESETTING THE PRINTERS----------------------------------------------------------------------------------------- 76 7.1 Resetting the Printer Settings to the Factory Defaults -------------------------------------------------- 76 7.2 Settings Other Than Factory Defaults ---------------------------------------------------------------------- 77 7.3 Factory Defaults (UP-D897, P95DW, UP-D25MD, CP30DW) ---------------------------------------- 78 7.4 Backup and Restore -------------------------------------------------------------------------------------------- 89 7.5 Starting Up the System Again -------------------------------------------------------------------------------- 90 8. OPERATING PROCEDURES FOR THE INFORMATION COLLECTION TOOL------------------------- 91 APPENDIX A. ERROR MESSAGES --------------------------------------------------------------------------------------- 95 A.1 Service Errors----------------------------------------------------------------------------------------------------- 95

[Page 7] 1. INTRODUCTION The maintenance menu described in this manual is used for maintenance and servicing of diagnostic ultrasound systems. The maintenance menu is provided on the service menu screen. Some functions of the maintenance menu are released to the user. 1.1 Maintenance Function Released to the User The following function is released to the user. Menu name Description (use and purpose) Back up • Used to regularly back up use-specific data on removable media. Image Quality Report • When a problem (such as noise) occurs for an image, the settings, such as the imaging conditions, can be saved on the HDD together with the problem image.

[Page 8] 1.2 Service Menu Configuration (For Service Engineers) The service menu is composed of the following items: Item Description (application and purpose) Config. 1) Site Description The site information (location of the system installation) can be viewed and updated on the screen. 2) System Management System information settings a) Date & Time The data and time information can be viewed and updated on the screen. 3) Network Settings The network information of systems can be viewed and updated on the screen. 4) DICOM Management Setting DICOM information a) Local Node Setting the DICOM information of the system b) Remote Nodes Setting the DICOM information of the server c) Printers Printer settings d) Print Layout Print layout 5) Security Management Security settings a) Security Features Displaying and saving the security settings b) Account Management Displaying and saving account information c) Security Audit log Displaying, outputting, and deleting audit logs d) Firewall Setting Firewall settings e) TCP/IP Filter Settings Setting the detailed information for the TCP/IP filter 6) Option Management Optional settings a) System ID Checking the system ID b) Option Settings Displaying and setting a list of licenses 7) Backup Backing up user-specific setting data 8) Backup Restore Backing up and restoring the service preset settings 9) Preset Link Checking and updating the preset menu Utils 1) System Tools Running the system tool a) Disk Check Checking disks b) Disk Defrag Running the disk defragmentation tool c) Command Console Running commands and displaying Explorer 2) Backup Tools Running the backup tool a) Backup Exam Data Backing up the examination information b) Backup Account Backing up the account information c) Audit Log Export Outputting the audit log d) Export (Burn) Running Burn 3) Restore Conf Running the restoration tool a) Restore Exam Data Restoring the examination information b) Restore Account Restoring the account information Diag. 1) TCS Control Panel Test Testing the operation of the main panel and touch panel 2) Hardware Diagnostics Testing the operation of the diagnostic ultrasound system 3) DICOM Network Analysis Analyzing DICOM communication settings Logs 1) Inspection Schedule Displaying the cumulative operating time and setting the inspection date 2) Probe Operating Time Displaying the cumulative operating time of transducers 3) Log Viewer Displaying the Windows event log and DICOM communication log

[Page 9] 2. OUTLINE OF MENU 2.1 Outline of the Service Menu (1) Operation When service mode is started up, the touch panel and the main panel are placed in service mode until service mode is terminated. The standard operations of the main panel and touch panel are disabled while the system is in service mode. (2) Recovery of software operations interrupted by startup of the service menu If service mode is started while other software is being used, it may not be possible to completely recover the interrupted software operations after terminating service mode. The system may have to be turned OFF and restarted after servicing is completed. NOTE: If basic system settings are changed, the following dialog box is displayed. 2.2 Outline of the Maintenance Functions Released to the User The maintenance functions released to the user can be accessed from the service menu. The Image Quality Report function, however, is provided in the [OTHER] menu on the touch panel.

[Page 10] 2.3 Service Menu Screen No. Item Description 1. Home Basic information concerning the system is displayed for reference. * In the service menu area, the favorite menus are displayed. When one of the favorite menus is selected, the corresponding screen is displayed. In the default setting, the Home menu is set as a favorite menu. 2. Config. The system setup menus are registered to this tab. 3. Utils The service tool menus are registered to this tab. 4. Diag. The fault diagnosis menus are registered to this tab. 5. Logs The log menus are registered to this tab. 6. [Add Favorite] This switch is used to add the selected service menu (on a tab other than the Home tab) to the favorite menus displayed on the Home tab. 7. [Delete Favorite] This switch is used to remove the selected favorite menu (service menu added to the Home tab using [Add Favorite]) from the Home tab. 8. [Previous] This switch is used to select the service menu immediately above the currently selected one. 9. [Next] This switch is used to select the service menu immediately below the currently selected one. 10. [Quit] This switch is used to close the service menu screen. * If any information has not been saved in the menu screen, a confirmation dialog is displayed.

[Page 11] 3. SERVICE MENU FUNCTIONS 3.1 Activation (1) License key for activation A license key based on a fixed Vendor Host ID is required for activation. NOTE: For on-site license key activation, the service engineer prepares the media (CD, DVD, etc.) containing the license key. If such a media is unavailable, the TAC issues a license key that is valid for one day only. (2) Activation processes NOTE: If the service menu for service engineers is selected, the designated password must be entered to display the service menu screen. (However, if a service engineer ID was used to log in to the system, entry of the password is not required.) 3.2 Termination Press [Quit] in the service menu screen. 3.3 Conf. Tab 3.3.1 Site description Looking up and updating site information (information about the location where the system is installed). Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details.

[Page 12] 3.3.2 System management Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.3.3 Network settings Looking up the network configuration for the diagnostic ultrasound system. Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.3.4 DICOM management Refer to the installation manual <<DICOM volume>> (2C730-537EN) for details. 3.3.5 Security management Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.3.6 Option management Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.3.7 Backup, backup restore Backing up and restoring user-specific data. This function is used to back up and restore the data files created and updated by user operation. Using this function, the backed-up data files can be recovered if user-specific data files in the system have been lost due to an incorrect operation. Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.3.8 Preset link Preset Link is used to start up the Preset Launcher screen. Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.4 Utils Tab 3.4.1 System Tools Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.4.2 Backup Tools Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details. 3.4.3 Restore Conf Executing Command Console (DOS command) and displaying results of command execution. Refer to the service manual <<fundamentals volume>> (2D730-537EN) for details.

[Page 13] 3.5 Diag. Tab 3.5.1 TCS control panel test The TCS Control Panel Test is used to check some of the functions of the system. The TCS Control Panel Test consists of seven tests to check the functions. These tests help service personnel to identify any errors in these functions of the system. • RAM/ROM test • Button test • Trackball test • STC test • TCS test • Keyboard display test • LED display test

[Page 14] 3.5.1.1 RAM/ROM test RAM/ROM test is used to test the RAM and the ROM of the system. CAUTION: Do not press [Quit] during the RAM/ROM test. "RAM/ROM" test area (1) Press [Test] in the "RAM/ROM" test area. (2) All of the values displayed in the edit boxes are cleared. * All of the switches are disabled during testing. If the test has been performed successfully, "Pass" is displayed in the corresponding edit boxes. If the test has not been performed successfully, "Fail" is displayed in the corresponding edit boxes after the specified time period. 3.5.1.2 Button test Button test is used to check the circuits of the main panel sections. The main panel circuits are divided into five sections corresponding to the five tests, Button1 to Button5. "Button" test area

[Page 15] (1) Press [Test] to the right of "Button1" in the "Button" test area. (2) The corresponding switch on the main panel lights up. Press the lit switch. (3) Test the other circuits in the same manner using Button2 to Button5. * All of the switches are disabled during testing. When the switch that is lit on the main panel is pressed within the specified time period, "Pass" is displayed in the edit box corresponding to Button1. If the lit switch is not pressed or is not pressed within the specified time period, "Fail" is displayed in the edit box corresponding to Button1 after the specified time period has elapsed. The test results for Button2 to Button5 can be checked in the same manner. 3.5.1.3 Trackball test The Trackball test is a manual test to check the functions of the trackball of the system. "Trackball" test area Manually check the functions of the trackball. The "Trackball" test area includes the following three radio buttons. After checking the functions of the trackball, manually select the result. • Pass • Fail • Not Executed

[Page 16] 3.5.1.4 STC test The STC test is used to check the functions of the STC slider controls. The edit boxes STC1 to STC8 in the "STC" test field correspond to the STC slider controls on the main panel. The top slider control corresponds to edit box STC1 and the bottom slider control corresponds to STC8. The values of each slider control are in the range from 0 to 127. "STC" test area (1) Press [Start] of in the STC test field to start the test. (2) Change the setting of the slider controls manually and press [Finish]. * All of the switches other than [Finish] in the "STC" test field are disabled during testing. The values in the edit boxes are updated to reflect the changes in the STC slider settings. Manually select "Pass" if the new slider control values are displayed in the corresponding edit boxes. If the new slider control values are not displayed in the corresponding edit boxes, select "Fail".

[Page 17] 3.5.1.5 TCS test The TCS test is used to check the functionality of the TCS (touch panel). "TCS" test area (1) Press [Start] in the "TCS" test field to start the test. The TCS display changes as shown below.

[Page 18] (2) The edit boxes in the TCS test field correspond to the five switches displayed on the touch panel. Press [TCS Test UL] → [TCS Test UR] → [TCS Test Center] → [TCS Test DL] → [TCS Test DR] in that order. (3) Press [Finish] in the TCS test field to stop the TCS test. * All of the switches other than [Finish] in the "TCS" test field are disabled during testing. If the TCS screen is operating properly, "Pass" is displayed in all of the edit boxes corresponding to the switches. If the touch panel is not operating correctly, the corresponding edit boxes are blank. In this case, "Fail" is displayed when [Finish] is pressed. 3.5.1.6 Full Keyboard test The Full Keyboard test is used to test keyboard input. "Full Keyboard" test area (1) Place the cursor on the edit box in the "Full Keyboard" field. Press any of the keys on the keyboard. (2) The characters corresponding to the pressed keys are displayed in the edit box. Manually select the "Pass" or "Fail" radio button after checking whether or not the characters corresponding to the pressed keys were displayed in the edit box.

[Page 19] 3.5.1.7 LED display test The LED display test is used to test all of the LEDs on the main panel. CAUTION: Do not press [Quit] during the LED test. "LED" test area Press [Test] in the "LED" test area. * All of the switches are disabled for the specified time period during the LED test. When [Test] is pressed, the following changes occur if there are no problems. The total time required for the LED test is 6 seconds if the default value is not changed. All of the LEDs on the main panel light. ↓ (After 2 seconds) All of the LEDs on the main panel go out. ↓ (After 2 seconds) All of the LEDs on the main panel light. ↓ (After 2 seconds) All of the LEDs on the main panel return the status before the test was started. Manually select the "Pass" or "Fail" radio button after checking whether or not these changes occur properly.

[Page 20] 3.5.2 Hardware diagnostics (1) Purpose Hardware Diagnostics is used to test the functions of the system. CAUTION: Do not press [Quit] during testing. (2) Execute "StopAplio" and "Shutdown" according to following procedure. (a) Execute "StopAplio".  Select .  Select .

[Page 21] (b) Wait until the ultrasound software is terminated and the Windows screen below is displayed. (c) Close all the open windows. (d) From the Windows [Start] menu, select [Shut down] to shut down the system.

[Page 22] (3) Restart the system and execute the hardware diagnostics test as described below. NOTE: Positions of the [SET] and [NEXT] switches after the system is started up in Windows mode The positions of the [SET] switch and [NEXT] switch on the main panel can be changed using the user function. When the system is started up in Windows mode, however, the switch on the left of the trackball is the [SET] switch and the switch on upper left of the trackball is the [NEXT] switch. (a) Disconnect all the transducers that are connected to the system. (b) Press to restart the system. In approximately three minutes, the Windows screen is displayed. (c) From the Windows [Start] menu, select [Maintenance]. (d) The Hardware Diagnostics window is displayed.

[Page 23] <<Details of the test function>> Initially, when the Hardware Diagnostics screen is opened, all of the check boxes are unchecked. The default display in the result column is "Not Tested". Initially, [Start] is disabled. When at least one of the test check boxes is selected, [Start] is enabled. [Select All] can be used to select all of the tests in the list. [Clear All] can be used to deselect all of the selected tests in the list. The time required for testing each board is as follows. TX : Approx. 17 minutes RX : Approx. 4 minutes TI : Approx. 4 minutes CB : Approx. 9 minutes BV : Approx. 20 minutes MC : Approx. 4 minutes VP : Approx. 3 minutes <1> To start a test, select the check box to the left of the test name and press [Start]. <2> The display in the result column for the selected test changes to "Executing". <3> To execute more than one test at a time, select the check boxes corresponding to the test names and press [Start]. <1> One of the following messages is displayed in the Result column depending on the test result. PASS : The test result is "passed". FAIL : The test result is "failed". Invalid : The test result is not available. <2> Press [Details] to check the test results. • If a test for which "Not Tested" is displayed in the Result column is selected and [Details] is then pressed, "Not Tested" is also displayed in the Details area. • If a test for which "Invalid" is displayed in the Result column is selected and [Details] is then pressed, one of the following messages is displayed in the Details area. * No Journal file : No result has been output. * Script Execution Error : The test has failed.

[Page 24] <<Termination of the "Hardware diagnostics">> <1> Select [ × ] to close the "S:\IPF\bin\IPFI\Udt.exe" window. <2> Select [Quit] in the Hardware Diagnostics window. CAUTION: Do not close the "S:\IPF\bin\IPFI\Udt.exe" window until the test results are displayed. If the "S:\IPF\bin\IPFI\Udt.exe" window is closed before the test results are displayed, the test is discontinued. (4) Restarting the system after "Hardware Diagnostics". (a) Select [Setup] from the Windows [Start] menu. (b) Select [Next Boot] from the Setup window. (c) After approximately 3 minutes, confirm that the Next Boot setting is "System". (d) Close all open windows. (e) From the Windows [Start] menu, select [Shut down] to shut down the system. (f) Connect the transducers and then press to restart the system. (g) The patient registration window is displayed after approximately 3 minutes. Confirm that the system starts up normally and that images are displayed correctly.

[Page 25] 3.5.3 DICOM Network Analyzer DICOM Network Analyzer is used to check the following functions. <<Operating procedure>> (a) Press [Start]. Analysis of the communication settings is started for all the remote nodes set in DICOM setting (refer to the installation manual <<DICOM volume>> (2C730-537EN) for details). (b) The progress of the DICOM communication setting analysis is displayed in the Status area. Problems found in DICOM communication analysis are listed in the Action area. (c) When one of the problems displayed in the Action area is selected, the corrective measure for the problem is displayed in the Detailed area. * To output the DICOM communication setting analysis result, press [Create Report]. The screen below is displayed. Confirm the output destination folder and file name (cannot be changed) and then press [OK]. The analysis result is output. Output folder

[Page 26] 3.6 Logs Tab 3.6.1 Inspection schedule This window is for checking the cumulative operating time of the system and for setting the inspection date etc. No. Items Description of items 1. System use time Cumulative operating time of the system (Unit: hour) 2. Information message display Sets whether the message informing the user that the inspection date has passed is displayed during system startup. 3. Date, Target date Sets the inspection date. 4. Hours, Use Time Sets the inspection date based on total cumulative operating time. * When the cumulative operating time has exceeded the preset value, the message is displayed. 5. Every Power On Time Sets whether the message informing the user that the inspection date has passed is displayed every time the system is started up. 6. Just one time Sets whether the message informing the user that the inspection date has passed is displayed during system startup only once. 7. Installed from System installation date 8. Installed until Enters the lease expiration date if the system is leased. 9. Maintenance contract Enters whether a maintenance contract has been signed. 10. [Save] Saving the entered information NOTE: 1. If the cumulative operating time of the system is less than 1 hour, the operating time is displayed as "0". 2. The initial use date is displayed as "YYYY-MM-DD".

[Page 27] 3.6.2 Probe operating time This window is for checking the cumulative operating time of each connected transducer and for setting the inspection date. No. Items Description of items 1. Probe ID Name of the connected transducers 2. Used Time (in Hours) Cumulative operating time (hours) 3. Started Date Initial use date of a transducer 4. [Remove] Deleting detailed information 5. Information message Sets whether the message informing the user that the inspection display date has passed is displayed during system startup. 6. Date, Target date Sets the inspection date. 7. Hours, Use Time Sets the inspection date based on total cumulative operating time. * When the cumulative operating time has exceeded the preset value, the message is displayed. 8. Every Power On Time Sets whether the message informing the user that the inspection date has passed is displayed every time the system is started up. 9. Just one time Sets whether the message informing the user that the inspection date has passed is displayed during system startup only once. NOTE: 1. If the cumulative operating time of a transducer is less than 1 hour, the operating time is displayed as "0". 2. The initial use date is displayed as "YYYY-MM-DD".

[Page 28] <<Changing the order in the list>> Select the title (Probe ID · Used Time · Started Date) to be changed. The order of the selected title is changed depending on (a). (a) •  : Sorting items in ascending order. Clicking the title for which the items are in ascending order sorts them in descending order. •  : Sorting items in descending order. Clicking the title for which the items are in descending order sorts them in ascending order.

[Page 29] 3.6.3 Log Viewer Log Viewer is used to view and update the logs. 3.6.3.1 Application Event Log This log is used to confirm the application events of Windows. 1. Executes search. 3. From/To Used to specify the period of the log to be displayed. 4. Remember Stores the date and time of the currently * This parameter is linked with System Event Log and DICOM Log. 5. Moves automatically to the position 6. List tab Displays the application event log in a list format. 7. Trend tab Analyzes the types in the application event log and displays the log as a trend graph.

[Page 30] 3.6.3.2 System Event Log This log is used to confirm Windows system events. 1. Executes search. 3. From/To Used to specify the period of the log to be displayed. 4. Remember Stores the date and time of the currently * This parameter is linked with Application Event Log and DICOM Log. 5. Moves automatically to the position 6. List tab Displays the system event log in a list format. 7. Trend tab Analyzes the types in the system event log and displays the log as a trend graph.

[Page 31] 3.6.3.3 DICOM Log This log is used to view and update the DICOM log. 1. [Search]/ Executes search. 3. Remember Stores the date and time of the currently * This parameter is linked with Application Event Log and System Event Log. 4. Moves automatically to the position 5. List tab Displays the DICOM log in a list format. 6. Trend tab Analyzes the types in the DICOM log and displays the log as a trend graph. <<Simplified operation>> Enter the search string in the Search field or select the search string from the pull-down menu and then press [Search]. To perform search in case-sensitive mode, select Case Sensitive. Use or to move the highlight over the search items.

[Page 32] 3.7 Other Functions 3.7.1 TCS hardcopy TCS hardcopy is an application that produces a hardcopy (using a printer) of the touch panel screen. * A printer must be connected to the system. <<Procedure>> (1) Press , , and simultaneously to capture the touch panel screen and print it out according to the printer settings. (2) Each time the shortcut key combination for printing is pressed, the touch panel screen is printed out. <<Error case>> If a printer is not connected to the system, an error message is displayed.

[Page 33] 4. TROUBLESHOOTING 4.1 HDD Troubleshooting If the following screen is displayed after the power is turned ON, the HDD may have failed. Since which HDD (system HDD or data HDD) has failed cannot be determined on site, replace both HDDs.

[Page 34] 4.2 Troubleshooting for Power Supply Problems 4.2.1 Power supply problems When the system will not start up, or starts up but quickly turns OFF again, the problem lies in the power supply and is occurring in either of the following locations. Each line between units is connected by cables. If the problem is not solved by checking the cable connection, refer to subsection 4.2.2. (1) Signal lines: The system will not start up when the [ ] signal (POWER SW Signal) is not transmitted; or, when the signal indicating completion of power startup (Sensor Signal) is not transmitted, the system will not start up, or it turns OFF again shortly after starting up. (2) AC power lines: When the power line is disconnected, or the main breaker is turned OFF, the system will not start up. When the protector is tripped, the power is not supplied to the OEM device. When the setting of the voltage selection switch is different from that of the mains power supply, the system does not operate.

[Page 35] 4.2.2 Main breaker, protector, and voltage selection switch The main breaker and the protectors are located as shown below. <If the main breaker is on the side of the system>

[Page 36] <If the main breaker is on the rear of the system> (1) Main breaker: Moving the lever up supplies mains power to the power supply unit. If the lever returns to the downward position shortly after being pushed up, replace the power supply unit. (2) Protector: Excessive AC power supply to the OEM device causes the protector to trip. Power to the OEM device is interrupted. Remove the OEM device and push the lever of the protector to reset it. (3) Voltage selection switch: Following the service manual (Fundamentals), select the appropriate voltage. When 115 VAC is selected, connecting to 200 VAC and turning ON the main breaker will cause the following unit to malfunction and the main breaker to operate. <<Units that may malfunction>> Power supply unit, PSD, BATT-UNIT (in the power supply unit), PSH, monitor.

[Page 37] 4.2.3 LED indicators The LED indicators show the power status. They are located as shown below. Use these LEDs to check the operating status. (1) Mechanism of the LED indicators During system startup, the statuses of PSA-N, PSD, and the cooling fan are monitored, and if an error is detected, the LED blinks to indicate a power problem. If the power is normal, the indicator lights normally.

[Page 38] (2) Checking the operating status using the LED indicator Failure can be detected using the LED indicator. Examples of LED indications Power status Actions Normal If the system does not start up, follow the procedures below: (a) Replace the power unit. (b) Replace the cable that connects the power unit to BP. (c) Replace the cable that connects the power unit to the ATX-UNIT- (All lamps are lit.) ASSY. (d) Replace the ATX-UNIT-ASSY. (e) Replace BV. The LED lamps have • Confirm that the breaker switch is failed, the power has ON. not been turned ON, • Confirm that power is supplied to or the power system the wall outlet. has failed. • Replace the power unit. (One or more of the lamps are not lit.) Problem in the Procedure: RACK FAN or the (a) Replace the cable that connects ATX FAN the power unit to the ATX-UNIT- ASSY. (b) Replace the RACK FAN. (The FAN LED is blinking.) (c) Replace the ATX-UNIT-ASSY. Problem in the PSD Procedure: (a) If the system is stopped due to momentary power failure • Check the power cable and the supply voltage. (b) Replace the PSD. (The BE LED is blinking.) (c) Replace the board found in (3). (d) Replace the power unit. PSA current surge, Procedure: PSA temperature (a) If the system is stopped due to problem, PSA momentary power failure internal failure, or AC momentary power • Check the power cable and failure. the supply voltage. (b) Clean the intake air filter. (c) Replace the power unit if this phenomenon is frequent. (The FE LED is blinking.) (d) Replace the board found in (3). (e) Replace the PSD. (f) Replace the power unit.

[Page 39] (3) Problems with boards and units Below are the boards and units that use the output power of PSA-N and PSD. In "(2) Checking the operating status using the LED indicator" on the previous page: when "BE" is blinking → the problem may be the unit that uses PSD output power; when "FE" is blinking → the problem may be the unit that uses PSA-N output power. ATX Power TX TI RX CB MC BP BV CP Physio USB SATA BOX P1.5AQ +1.67 V    P3.3AQ +3.37 V       M3AQ -3.37 V    P5.0AQ +5.1 V       PSA P14A +14.0 V    P14AQ +14.2 V     M7A -7.0 V    TXV0 Variable   TXV1 Variable   P3.3D +3.45 V  P5D +5 V      PSD P12D +12 V        M12D -12 V    CP : Control panel HDD : Hard disk drive USB : Universal serial bus Physio : Physiological signal detection unit

[Page 40] 4.3 Troubleshooting for Monitor Problems In this system with the LCD monitor, an LED that indicates the operating status is provided on the lower right on the front of the monitor. If nothing is displayed on the monitor, examine the LED to determine the initial troubleshooting procedure. 4.3.1 Self Test switch (1) LED color: Amber The monitor is in auto power save mode. (No signal is input.) The input signal is being checked. (2) LED color: Green Normal, started up, or normal display (3) LED color: Blinking green (at 2-second intervals) The monitor is in forcible power save mode. (4) LED color: Blinking amber (at 2-second intervals) Input signal error status (5) LED color: OFF No power is supplied.

[Page 41] 4.3.2 Checking the monitor operation using a PC Signals are input to the monitor via a DVI-I connector with the following interface specifications. Operation of the monitor can be checked by connecting the monitor to a DVI-I external output terminal of the PC that supports these specifications. (It is possible to identify whether the cause of the failure is located in the system, LCD monitor unit, or signal cable.) Pin No. Signal name Meaning I/O 1 TMDS Data2 − TMDS signal data 2 − I 2 TMDS Data2+ TMDS signal data 2+ I 3 TMDS Data2/4 Shield TMDS signal data 2 Shield 9 TMDS Data1 − TMDS signal data 1 − I 10 TMDS Data1+ TMDS signal data 1+ I 11 TMDS Data1/3 Shield TMDS signal data 1 Shield 17 TMDS Data0 − TMDS signal data 0 − I 18 TMDS Data0+ TMDS signal data 0+ I 19 TMDS Data0/5 Shield TMDS signal data 0 Shield 22 TMDS Clock Shield Shield for TMDS signal I 23 TMDS Clock+ Clock+ for TMDS signal I 24 TMDS Clock − Clock − for TMDS signal I Signal names and pin assignments for the system RGB output terminal

[Page 42] 4.4 Troubleshooting for the Main Panel When the three rotary encoder switches are pressed simultaneously and held down for 2 seconds, the system enters the test mode in which the main panel can be started up individually. In this test mode, every time a switch (other than the switches on the touch panel, the power ON switch, the SET and NEXT switches, and the wheel switch) is pressed, the corresponding LED goes through the following lighting sequence: unlit → green → orange. This test mode is useful for identifying failures associated with the main panel.

[Page 43] Simplified fault analysis for the main panel Problem: The main panel does not respond. The touch screen Touch panel menus are not displayed: menus are not → A component other than the main panel displayed. may be faulty. Color display is Are the touch panel abnormal. Abnormal color display: menus displayed normally? Bright pixel/ → The display-system cables connected to the dead pixel main panel or the A/D board inside the main panel may be faulty. Bright pixel/dead pixel: Yes → The LCD for the touch panel is faulty. Do the trackball, No [SET] switch, and [NEXT] The trackball itself or a component other than switch operate normally? the main panel may be faulty. Yes The switch control board Is the unit test for the No (Lower Panel ASSY) inside the main panel started up? main panel may be faulty. Yes Does the LED The switch control board indication change each time No (Lower Panel ASSY) inside the the corresponding switch is main panel may be faulty. pressed? Yes The cause of the problem exists in a component other than the main panel. Continue investigation according to this manual.

[Page 44] 4.5 Troubleshooting for DVD Recorders and Printers (1) This system does not have self-diagnosis functions for DVD recorder and printer outputs. If a DVD recorder or a printer alone has failed, connect it to another device and check its operating status. (a) If a DVD recorder has failed: • Sound or image problems: There may be a problem in the BV board, BP board, or AUDIO/video cables. There may be a problem in the PCI-Express cable. • Control problems: There may be a problem in the ATX-UNIT-ASSY or BV board. Check the settings in the DVD recorder. (b) If a printer has failed: There may be a problem in the ATX-UNIT-ASSY or USB cables. (2) The DVD recorder and printer connection block diagram is shown below. NOTE: Although the system can output composite video signals, it does not have composite video input terminals. USB ATX-UNIT-ASSY Board rack Printer ATX board BV board BP board S-video terminal input/output PCI-express DVD recorder AUDIO RS-232C DVD recorder and printer connection diagram Output of the system S-video terminal Pin number Signal name Meaning 4 3 1 GND Signal ground 2 GND Signal ground 2 1 3 Y Brightness signal 4 C Color signal Signal names and pin assignment for the system S terminal

[Page 45] 4.6 Troubleshooting for Front-End Section Problems The front-end section is composed of 6 boards: TI, TX0, TX1, RX, CB, and RC. If it is difficult to identify the faulty components from the Hardware Diagnostics screen in the service menu, refer to the following procedures. (1) If part of the 2D-mode echo image is missing Part of the 2D-mode echo image is missing. Replace the transducer with one of the same type. Connect the transducer The TI board is faulty. to another connector. The TX or RX board is faulty. CAUTION: When the TX board in the front-end section or PSA has been replaced, the calibration test must be performed according to section 5.5 "Performing Calibration".

[Page 46] (2) If noise appears for a specific channel Noise appears for a specific channel. Replace the transducer with one of the same type Connect the transducer The TI board is faulty. to another connector. Disconnect the CB board. The CB board is faulty. The RX board is faulty.

[Page 47] (3) If the sensitivity is low in 2D mode Sensitivity is low in 2D mode. Replace the transducer with one of the same type. The brightness Place the transducer is low. The transmission voltage (VTX) in the air and check the is abnormal (low). brightness of the shallow The PSA is faulty. part of the image. The brightness is normal. The voltage is abnormal. Check the output The PSA is faulty. voltage of the PSA. The voltage is normal. The reception system is abnormal (the analog gain is low): The RX board is faulty. CAUTION: Be sure to check the preset conditions such as the transmission output setting.

[Page 48] (4) If general color noise occurs General color noise occurs. Replace the transducer with one of the same type. The voltage is abnormal. Check the output The PSA is faulty. voltage of the PSA. The voltage is normal. The RX board or a component other than those in the front-end section may be faulty (PSA, BE, or preset conditions).

[Page 49] (5) If only the color sensitivity is low Identify the fault using the procedures described in (3) "If the sensitivity is low in 2D mode" above. (A fault in the front-end system seems unlikely.) (6) If color images are not displayed (2D images are displayed) Check the BV board and the preset conditions. (A fault in the front-end system seems unlikely.) (7) If PWD images are not displayed (2D images and color images are displayed) Check the BV board and the preset conditions. (A fault in the front-end system seems unlikely.) (8) If only the PWD sensitivity is low Identify the fault using the procedures described in (3) "If the sensitivity is low in 2D mode" above. (A fault in the front-end system seems unlikely.) (9) If CW echo is disabled when a pencil transducer is used CW echo is disabled when a pencil transducer is used. Transducer selection The cable connecting the pencil is not possible. transducer connector and the TI Try to select a transducer. board is faulty or the pencil transducer is faulty. Transducer selection is possible. Replace the pencil transducer. The pencil transducer is faulty. The cable connecting the pencil transducer connector and the TI board is faulty.

[Page 50] (10) If only the SCW sensitivity is low Only the SCW sensitivity is low. The calibration results have Apply the calibration results. not been applied. CAUTION: Refer to subsection 5.6 "Applying the Board The problem is Information and Calibration Results". not corrected. Application of the calibration results is also required after calibration is performed. Replace the CB board. The CB board is faulty. Perform "SCW Power Cal" Calibration has not been calibration again. performed. A fault in the front-end system seems unlikely. Check the BV board and PSA. (11) If the mirror level is high in the PWD Check the BV board and the preset conditions. (A fault in the front-end system seems unlikely.)

[Page 51] (12) If the mirror level is high only in the SCW The mirror level is high only in the SCW. The calibration results have Apply the calibration results. not been applied. CAUTION: Refer to subsection 5.6 "Applying the Board Information and Calibration Results". Also apply the calibration results after the CB board is replaced. Replace the CB board. The CB board is faulty. A fault in the front-end system seems unlikely. Check the BV board and PSA.

[Page 52] 4.7 Troubleshooting for the Back-End System The Back-End consists of the ATX-UNIT-ASSY, BV board, and RP board. If it is difficult to identify the faulty components from the Hardware Diagnostics screen in the service menu, refer to the following procedures: (1) The system does not start up correctly. * First of all, confirm that the AC outlet and system breaker are ON. The system does not start up. Identify the faulty unit The power unit LED Yes according to the indicator is blinking. troubleshooting procedure for the power supply. No Check the main panel, The power switch on the Does not light cables for the main panel, main panel does not light. and ATX-UNIT-ASSY. Lights Beep is audible from Audible Check the ATX-UNIT-ASSY. inside the system. Not audible Perform the troubleshooting procedure for monitor problems. Nothing is displayed Not displayed Check the ATX-UNIT-ASSY, on the monitor. BV board, and the connecting cables for the monitor. Displayed

[Page 53] Startup Check the ATX-UNIT-ASSY, The system starts up process stops BV board, and the but stops after displaying the connecting cables for the TOSHIBA logo. HDD. Startup process No display on the monitor: does not stop Check the monitor, ATX-UNIT-ASSY, BV board, Monitor or TCS and the connecting cables Nothing is displayed displays nothing for the monitor. on the monitor or the No display on the touch touch panel screen. panel screen: Check the main panel, CPU ASSY, and the connecting cables for the Both display normally TCS. An error is The system starts up but displayed Perform faulty unit an error is displayed and no identification according to echo image is displayed. the error codes.

[Page 54] (2) Images are not displayed correctly. * First, identify the faulty unit according to the troubleshooting procedure for the Front-End. Images are not displayed correctly. The display of the Entire screen display Check the entire screen is distorted or is abnormal ATX-UNIT-ASSY, the color tone is abnormal BV board, and the over the entire screen. connecting cables for the monitor. No abnormality in entire screen display Abnormality with echo images and color images These abnormalities * Unexpected colors are are observed shown, or an image is Check the BV board. displayed only partially. * Noise or lines appear on the image. These abnormalities are not observed No video signals The NTSC/PAL video are output Check the BV board signals are not output. and video connection cables.

[Page 55] 4.8 Troubleshooting for Network Problems (1) Troubleshooting for TCP/IP-related general problems with network connections Network problems are often caused by inappropriate network settings on systems, resulting in faulty connections with the network. When solving such problems, network commands such as Ping, which are executed from the command prompt, are useful for verifying connection with the network. (The command prompt can be entered using Command Console in the [Utils] tab of the service menu (refer to subsection 3.4). This is also true for the command prompts referred to the following descriptions.) * DHCP (Dynamic Host Configuration Protocol) is not supported. (2) Obtaining the network environment information To obtain the IP address, subnet mask, and default gateway currently used by the system, enter "start cmd" in the Command Console screen and press [Execute] to start the command prompt. Type "IPconfig" at the command prompt and press . The Ethernet adapter name is displayed together with the IP address, subnet mask, and the IP address of the default gateway as the IP configuration information for the currently used OS. Note down these settings. Windows XX IP Configuration Ethernet adapter xxxxxxx: Connection-specific DNS Suffix . . . . . . . . . : IP Address . . . . . . . . . . . . . . . . . . . . . . . . . : 123.456.789.012 Subnet Mask . . . . . . . . . . . . . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . . . . . . . . . . . . : 111.222.333.444. The figure above shows an example of the screen displayed after "IPconfig" is executed with a fixed IP. Confirm that the displayed settings are correct. * IP address : 123.456.789.012 * Subnet mask : 255.255.255.0 * IP address of default gateway : 111.222.333.444 (3) Verification using Ping (system IP address) Use the "Ping" command to verify that hardware operation is normal. Type "Ping IP address" (type the system IP address for "IP address") and press . If Ping is executed successfully, the reply shown below appears on the screen: Pinging <IP address> with 32 bytes of data: Reply from <IP address> : bytes=32 time<10 ms TTL=128 Reply from <IP address> : bytes=32 time<10 ms TTL=128 Reply from <IP address> : bytes=32 time<10 ms TTL=128 Reply from <IP address> : bytes=32 time<10 ms TTL=128

[Page 56] If Ping ends in failure, the reply shown below appears on screen: Pinging <IP address> with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. If Ping results in failure (or Ping fails for all IP addresses), the RM board may be faulty, the OS may not recognize the network adapter correctly, or the network settings on the system may be incorrect. Take appropriate actions such as replacing the RM board or verifying the network settings. (4) Verification using Ping (default gateway IP address) After successful execution of Ping with the system IP address, the Ping command must be executed for the default gateway IP address. If Ping execution fails, whether or not the IP address of the default gateway is correct must be verified. If the IP address is correct, the failure is likely to be due to a fault in the network cable or network hub. Take appropriate actions such as replacing the cables used for connection to the existing network hub, verifying that the hub lamp lights when the system is connected to the hub, and checking the network cable by connecting it to other ports of the hub or to a different hub. (5) Verifying network routing If the execution of Ping is successful for the default gateway and the system IP address, but unsuccessful for other subnet IP addresses, there may be a fault in the router configuration for network connection. For tracing a route, type "TRacert IP address" (type the target IP address for route tracing), and press . If the network is operating correctly, the reply message shown below appears. <###.###.###.###> shows the IP address of each router. Tracing route to address over a maximum of 30 hops: 1 <10 ms <10 ms <10 ms <###.###.###.###> 2 50 ms 50 ms 51 ms <###.###.###.###> 3 250 ms 80 ms 50 ms IP address Trace complete.

[Page 57] If there is a problem with the router configuration between the system and the target system, the reply shown below appears. Tracing route to address over a maximum of 30 hops: 1 <10 ms <10 ms <10 ms <###.###.###.###> 2 * * * Request timed out. 3 * * * Request timed out. 4 * * * Request timed out. If the router configuration is incorrect or if a proxy server or firewall exists on the target system, the reply shown below may appear. Tracing route to address over a maximum of 30 hops: 1 <10 ms <10 ms <10 ms <###.###.###.###> 2 50 ms 50 ms 51 ms <###.###.###.###> 3 <###.###.###.###> reports: Destination net unreachable (6) Verification of name resolution on the network If connection to the IP address of another system is not possible despite successful Ping execution, enter "IPconfig/all" to check whether all the displayed servers have replied to the Pings. If Ping fails for an IP address, confirm the network settings of the system and check the correct IP addresses of the servers with the network administrator. If Ping is executed successfully for all the IP addresses, a name resolution problem is likely. Confirm the network environment settings, including the host name of the system (refer to subsection 3.3.3). 4.9 DVD Drive Troubleshooting If the DVD drive cannot be accessed from the system software or the DVD drive does not spin up when the media is inserted, the DVD drive may be defective. (1) If a DVD cable is not connected properly • On the DVD drive : Confirm that the connection cable is connected securely. • On the ATX-UNIT : Confirm that the power cable (J405) is connected securely. (2) If the DVD drive is defective Replace the DVD drive. CAUTION: When the DVD drive cable is disconnected and then reconnected, clamp the cable correctly.

[Page 58] 5. BOARD REPLACEMENT AND RELATED TASKS When boards are replaced, various tasks must be performed according to the type of board. Tasks Applying the board Board type Updating the firmware Calibration information and calibration results *1 TI -  - *1 TX/RX   - BV/CB/MC  -  *1 PSA -  - ATX-UNIT-ASSY - - - *1 HDD (SYSTEM DISK) -  -  : Required - : Not required *1 : Will be performed in "Performing Calibration". CAUTION: 1. Replace boards as indicated in subsection 5.3 "Replacing the Boards/PSA". 2. Be sure to perform calibration if it is indicated as required for the board in the table above. If calibration is not performed, transmission/reception capabilities may be impaired. 5.1 Procedures Required for Each Board The procedures required for the different boards are described below. * When replacing two or more boards, perform tasks in the order of Preparation → Replacing the PSA → Replacing the boards → Writing the firmware…. (1) TI • 5.2 Preparation • 5.3 Replacing the Boards/PSA • 5.5 Performing Calibration • 5.7 Starting Up the System Again (2) TX and RX • 5.2 Preparation • 5.3 Replacing the Boards/PSA • 5.4 Writing the Firmware • 5.5 Performing Calibration • 5.7 Starting Up the System Again

[Page 59] (3) BV, CB (option), MC (option) • 5.2 Preparation • 5.3 Replacing the Boards/PSA • 5.4 Writing the Firmware • 5.6 Applying the Board Information and Calibration Results • 5.7 Starting Up the System Again (4) PSA (power supply) • 5.2 Preparation • 5.3 Replacing the Boards/PSA • 5.5 Performing Calibration • 5.7 Starting Up the System Again (5) ATX-UNIT-ASSY • 5.2 Preparation • 5.3 Replacing the Boards/PSA • 5.8 Work After Replacement of the ATX-UNIT-ASSY

[Page 60] 5.2 Preparation (1) Turn ON the power and open the service menu screen (refer to section 3). (2) Execute StopAplio. Select . Select .   (3) Wait for the ultrasound software to shut down and for the Windows screen to be displayed. (4) Close all the open windows. (5) From the Windows [Start] menu, select [Shut down] to shut down the system.

[Page 61] NOTE: Positions of the [SET] and [NEXT] switches after the system is started up in Windows mode The positions of the [SET] switch and [NEXT] switch on the main panel can be changed using the user function. When the system is started up in Windows mode, however, the switch on the left of the trackball is the [SET] switch and the switch on upper left of the trackball is the [NEXT] switch. 5.3 Replacing a Board/PSA (1) Replace the board/PSA. (2) Press to reboot the system. The Windows screen is displayed after approximately 5 minutes. 5.4 Writing the Firmware When the firmware needs to be changed to match the system (at the time of shipment), perform the procedures described below. (1) Select [Setup] from the Windows [Start] menu. Select the [Manufacture] tab in the Setup window and select [Update Firmware] in the [Firmware Replacement] tab. (2) Various files are copied to the system, and two command prompt windows are displayed. If one window is hidden behind the other window, move one of them.

[Page 62] (3) Wait approximately 2 minutes and confirm that the message "Finished System Initialization…" is displayed in the "udt" window. (4) Select the other window. When "Press any key to Continue…" is displayed, press . Updating of the firmware starts. (5) The firmware version is checked. The firmware items that are not the latest version are listed on the screen and overwriting is started. (This process takes approximately 3 to 20 minutes.) (6) When "All firmware loading successful." is displayed, press . (7) If the screen shown below is displayed, press and repeat the procedures starting from step (1). CAUTION: Do not restart the system yet. If the system is restarted, errors may occur during system startup or the system may not boot. (8) Confirm that the firmware version has been updated. (9) Confirm that the Next Boot setting is Windows. (10) Close all open windows. (11) Shut down the system by selecting [Shut down] from the Windows [Start] menu. (12) Restart the system by pressing . In approximately 3 minutes, the Windows screen is displayed.

[Page 63] 5.5 Performing Calibration (1) First, disconnect all the transducers. (2) Then, select [Setup] from the Windows [Start] menu. Select the [Manufacture] tab and then select [FE Board Calib] in the [Firmware Replacement] tab. (3) Two command prompt windows are displayed. If one window is hidden behind the other window, move one of them. (4) Wait approximately 2 minutes and confirm that the message "Finished System Initialization…" is displayed in the "udt" window. (5) Select the other window. When "Press any key to Continue…" is displayed, press . Calibration starts. (Calibration takes approximately 15 minutes.) (6) SCW transmission compensation calibration and AD offset calibration are performed sequentially. When "Press any key to Continue…" is displayed, press .

[Page 64] CAUTION: While calibration is being performed, the following screen may be displayed. Do not close this screen. If it is closed, calibration is not performed normally. (7) If calibration is not completed normally, refer to the applicable item below. (a) If all the transducers have not been disconnected If calibration is performed with transducers connected, the following message indicating that all transducers must be disconnected is displayed in step (5). After disconnecting all the transducers, press to resume the calibration process.

[Page 65] (b) If the calibration results are abnormal, "FAIL !!" is displayed as shown in the figure below. Read the message and press . When "Press any key to Continue…" is displayed, press to end the session. Then close all the open windows and execute [Shut down]. Restart the system and repeat the procedures starting from step (1). * If "FAIL !!" is displayed again, the board may have failed. Replace the board and repeat the procedures starting from subsection 5.4. <<Likely causes for board replacement>> • Failure in SCW PowerCal: TI, TX, RX, PSA • Failure in ADC Cal: RX

[Page 66] 5.6 Applying the Board Information and Calibration Results Perform the steps below to apply the new board information and the calibration results correctly to the software. (1) Select [Setup] from the Windows [Start] menu. (2) Select [Tools] in the Setup window and select [Update Aplio] in the [Common] tab. A DOS window opens and closes automatically (this step takes approx. 2 minutes). (3) If the DOS window does not close even after 10 minutes or there is another problem, perform the following steps. (a) Close all the open windows and select [Shut down] from the Windows [Start] menu to shut down the system. (b) Restart the system by pressing . In approximately 3 minutes, the Windows screen is displayed. (c) Repeat the procedures starting from step (1).

[Page 67] 5.7 Starting Up the System Again (1) Select [Setup] from the Windows [Start] menu. Select the [Tools] tab in the Setup window, and then select [Next Boot] in the [Common] tab. Confirm that approximately 3 minutes later, "System" is displayed next to [Next Boot]. (2) Close all open windows. (3) Select [Shut down] from the Windows [Start] menu to shut down the system. (4) Turn ON the power of the video and printer. (5) Connect the transducers and then press to restart the system. (6) The patient registration window is displayed after approximately 3 minutes. Confirm that the system starts up normally and that images are displayed correctly.

[Page 68] 5.8 Work After Replacement of the ATX-UNIT-ASSY Perform the steps below after the ATX-UNIT-ASSY is replaced. CAUTION: If the ATX-UNIT-ASSY is replaced together with the Data HDD, replace the Data HDD after completing the process that is performed following replacement of the ATX-UNIT-ASSY. If the Data HDD is replaced without performing this process, the license code for the software option needs to be acquired again. 5.8.1 Checking the BIOS settings (1) Turn OFF the power of the video and printer. (2) Remove the HDD unit. CAUTION: Set the date and time on the BIOS setting screen before reinstalling the HDD unit. If the system is started without setting the date and time on the BIOS setting screen, the initial setting time on the CPU board is set as the system time. (3) Setting the BIOS Check the following settings after the ATX-UNIT-ASSY has been replaced. If the settings are not correct, a blue screen may sometimes be displayed or unexpected shutdown may sometimes occur. (a) Displaying the BIOS setting screen Start the system and then press while the Toshiba logo is displayed on the screen to display the BIOS setting screen. If the BIOS setting screen is not displayed, shut down the system. Then restart the system and attempt to display the BIOS setting screen again. (b) Confirming the BIOS settings The manufacturer's initial settings do not need to be changed. <<Operations on the BIOS screen>> • To move the highlight : , , , • To select an item : • To return to the previous menu :

[Page 69] (c) Check the time and date. Check the values in the "Date (mm:dd:yy)" and "Time (hh:mm:ss)" fields. Change them if necessary. • Date (mm:dd:yy) : Enter the date in the order month, day, year. • Time (hh:mm:ss) : Enter the time in the order hours, minutes, seconds (24-hour format). <<Moving between items and changing settings of items>> • Month → Day → Year, Hour → Minute → Second : • "Date (mm:dd:yy)" → "Time (hh:mm:ss)" : Use the cursor key. • Changing the setting of an item : , (d) Saving the BIOS settings and closing the BIOS setup screen Press to save the settings. In the confirmation message, select [Yes] and press . After the settings have been saved, the system restarts. After the following message is displayed, turn the power OFF (press ). Boot From AHCI CD-ROM : Operating System not found CAUTION: Be sure to set the date and time on the BIOS setting screen before connecting the cables to the HDD. If the system is started without setting the date and time on the BIOS setting screen, the initial setting time on the CPU board is set as the system time. (4) Reinstall the HDD unit. (5) Turn ON the power of the video and printer. (6) Start the system again. Confirm that the system starts normally.

[Page 70] 5.8.2 Checking the drive letters (1) From the Windows [Start] menu, select [My Computer] → [Explorer]. (2) Confirm that the drive letters are as follows: d_drive (D:), e_drive (E:), DVD-RAM Drive (G:), s_drive (S:), t_drive (T:), u_drive (U:) and z_drive (Z:). If any of these drive letters is incorrect, correct it.

[Page 71] 5.8.3 Starting up the system again (1) Select [Setup] from the Windows [Start] menu. The Setup menu is displayed. Confirm that after approximately 3 minutes the setting for [Next Boot] is changed from "Windows" to "System".

[Page 72] (2) Close all windows. (3) From the Windows [Start] menu, select [Shut down] to shut down the system. (4) Start up the system again. After approximately 3 minutes, the patient registration window is displayed. Confirm that the system is started up normally and ultrasound image is displayed correctly. 5.8.4 Updating the optional licenses (1) Open the service menu (refer to section 3). (2) Select all the licenses in the License Code rows. * Press [Select All] to select all the options. (3) Press [Edit]. The confirmation dialog is displayed. Select [Yes]. (4) The message "All licenses updated successfully." is displayed in the dialog box. Press [OK].

[Page 73] 5.8.5 Backing up the preset data NOTE: The preset data backed up using the procedure described below can be used for restoration if the system does not start up or other problems occur. (1) Open the service menu (refer to section 3). (2) Select Backup from the pull-down menu in the Backup/Restore field. (3) Press [···] in the same row as Drive and Dir to select the media drive and the folder where the data is to be saved. If a new folder is to be added to the path, enter the folder name in the edit box next to [···] and press [New Folder].

[Page 74] (4) Press [Go] to back up all the specified files and folders to the selected drive. * When "Progress Status" is displayed as shown below, data writing to DVD or CD starts. While data is being written to the DVD or CD, "Writing…" is displayed on the lower right of the screen. When data writing is complete, the DVD or CD is ejected from the drive automatically. CAUTION: The preset data backed up using the above procedure should be restored directly after the system software has been installed. If the backed up data is restored after the setting has been changed, software malfunction will result and replacement of the HDD may be required.

[Page 75] 6. STARTING THE BOARD TEST If it is suspected that there is a malfunction in the boards, perform this test for each of the boards. The test is applicable to the front-end boards (TI, TX, RX, CB, and MC) and the back-end board (BV *1 and VP ). *1: Circuit mounted on the BV board (1) Perform the test for each of the boards as described in subsection 3.5.2 "Hardware diagnostics" of this document. (2) If "Fail" is displayed after the test has been performed, the board may be defective. Replace the board after completing the test. * Refer to section 5 for the replacement procedures for the boards. After replacing the board, perform the test again. Confirm that "Pass" is displayed. The time required for testing each board is as follows. TX : Approx. 17 minutes RX : Approx. 4 minutes TI : Approx. 4 minutes CB : Approx. 9 minutes BV : Approx. 20 minutes MC : Approx. 4 minutes VP : Approx. 3 minutes

[Page 76] 7. RESETTING THE PRINTERS 7.1 Resetting the Printer Settings to the Factory Defaults Perform the procedure described in subsection 5.2 beforehand to prevent the system software from starting up. (1) Turn OFF the power of the target printer. (2) From the Windows [Start] menu, select [Settings] → [Printers and Faxes] to display the Printers and Faxes window. (3) Delete the icon of the target printer in the Printers and Faxes window. (4) Turn OFF the power of the system. (5) Press to restart the system. Wait until the Windows screen is displayed.

[Page 77] (6) Open the Printers window and turn ON the power of the target printer. Confirm that the printer icon is created. * If the printer icon is not created, check the USB cable. (7) Place the cursor on the Windows [Start] button and press . Select Explorer from the displayed menu. (8) Open the "C:\PRINTER_driver\Tools\SETTING" folder. (9) Running the batch file corresponding to the target printer (indicated in the table below) to set the factory defaults for the printer. Printer Batch file Mitsubishi CP30DW MI30D.bat P95DW MI95D.bat Sony UP-D897 SO897.bat UP-D25MD SO25MD.bat 7.2 Settings Other Than Factory Defaults After setting the factory defaults, change the settings as required from the printer Properties dialog.

[Page 78] 7.3 Factory Defaults (UP-D897, P95DW, UP-D25MD, CP30DW) (1) UP-D897 (SONY: Digital monochrome printer)

[Page 79] (b) [Advanced] screen

[Page 80] (2) P95DW (MITSUBISHI: Digital monochrome printer) NOTE: Set Paper Type in the [Standard] tab according to the paper type that is used. Paper type Paper type S500 (K91HG-CE) High glossy paper K95HG High glossy paper II (K95HG) If the correct paper type is not set, the images may be too dark.

[Page 81] (b) [Advanced] screen

[Page 82] (3) UP-D25MD (SONY: Digital color printer)

[Page 83] (b) [Sharing] screen (c) [Ports] screen

[Page 84] (d) [Advanced] screen (e) [Color Management] screen

[Page 85] (f) [Paper] screen (g) [Layout] screen

[Page 86] (h) [Graphics] screen (Color Balance) (i) [Graphics] screen (Lightness)

[Page 87] (j) [Message] screen

[Page 88] (4) CP30DW (MITSUBISHI: Digital color printer)

[Page 89] (b) [Advanced] screen 7.4 Backup and Restore (1) Backing up the current printer settings in the system Run "C:\PRINTER_driver\Tools\download-printer_Backup.bat". The backup is created on the HDD. (2) Restoring the backed up data Run "C:\PRINTER_driver\Tools\setup-printer_Backuped.bat". The backed up settings are restored for printers for which backup data exists, while the factory defaults are restored for printers without backup data.

[Page 90] 7.5 Starting Up the System Again (1) Select [Setup] from the Windows [Start] menu. Select the [Tools] tab in the Setup window, and then select [Next Boot] in the [Common] tab. Confirm that approximately 3 minutes later, "System" is displayed next to [Next Boot]. (2) Close all open windows. (3) Select [Shut down] from the Windows [Start] menu to shut down the system. (4) Press to restart the system. (5) The patient registration window is displayed after approximately 3 minutes. Confirm that the system starts up normally and that images are displayed correctly.

[Page 91] 8. OPERATING PROCEDURES FOR THE INFORMATION COLLECTION TOOL If any problem occurs in the system, collect the related information by performing the procedures below in order to promptly identify the cause and correct the problem. <Materials to be prepared>  Blank CD-R disk (recommended) or USB flash drive CAUTION: When a USB flash drive is used to collect the information, a longer time may be required depending on the performance characteristics of the USB flash drive. (1) Acquiring the IQ Report (a) If a problem occurs, immediately press [IQ Report]. NOTE: The IQ Report function can be assigned to a user function switch on the main panel. (b) If it cannot be pressed, record the error occurrence time exactly. After [IQ Report] can be pressed, press it and then report the error occurrence time. (c) When information collection is performed on another day, press [IQ Report] to start information collection. (2) Opening the Password entry window Press + + (any time except when the service menu is displayed).

[Page 92] (3) Entering the password Enter "tsborca" in lowercase and press . * Note that is set to ON (character entry is set to uppercase) by default. Enter the password while holding down , or press to set it to OFF. * If the password is incorrect, an error message and the Password dialog for retyping the password are displayed. Press (space bar) and enter the password again. To close the dialog, press to select [Cancel] and then press .

[Page 93] (4) Starting up the information collection tool When the correct password is entered, the information collection tool starts up. (5) Writing collected information (a) To write the collected information on a USB flash drive <1> Insert the USB flash drive and wait until it is recognized by the system. <2> Click [browse] and select USB flash drive (drive H). * Operate the cursor to select the [browse] button. If the cursor is not displayed on the screen, press . <3> Press [Collect Start]. (b) To write the collected information on a CD-R <1> Insert a blank CD-R in the DVD drive and wait until it is recognized by the system. <2> Select the checkbox for "Write to CD". * Operate the cursor to select the checkbox for "Write to CD". If the cursor is not displayed on the screen, press . <3> Press [Collect Start].

[Page 94] (6) Collect complete message When the collection is completed, the following message is displayed. Press [OK].

[Page 95] APPENDIX A. ERROR MESSAGES A.1 Service Errors NOTE: Use the error codes rather than the error messages displayed along with the error codes to identify the corrective actions. The meaning of a particular message may vary according to the context in which it appears. Therefore, be sure to use the error codes and not the error messages to identify the appropriate corrective actions. * The parts to be replaced are shown in order of priority in the parentheses in each message. <<Hardware/software error codes for imaging processes>> TUS_IMG_ 0 Acquisition System Error BF SW error (TI, TR, RC) The TX, RX, or TI board may be defective. Replace the board. 1 DR SW error (CPU, HDD, Cable) The hardware control software has detected an error during processing related to the BV board. 2 EP SW error (CPU, HDD, Cable) 3 FP SW error (CPU, HDD, Cable) Try rebooting system. If the error recurs, replace 4 HSC SW error (CPU, HDD, Cable) 5 SIP SW error (CPU, HDD, Cable) 6 VI SW error (CPU, HDD, Cable) 7 RTC SW error (CPU, HDD, Cable) 8 CINE SW error (CPU, HDD, Cable) 9 2D CINE SW error (CPU, HDD, Cable) 10 2D CINE SW nonfatal error (CPU, HDD, Cable) 11 Trace CINE error. (CPU, HDD, Cable) 12 Trace CINE nonfatal error. (CPU, HDD, Cable)

[Page 96] TUS_IMG_ 13 Acquisition System Error PanoramicView SW error. (CPU, HDD, Cable) An internal error in the Panoramic View control software was detected during processing. 14 Scw Tx calibration error. (TR, RC) The TX board or TI board may be defective. Replace the defective board. 15 Power supply overcurrent. (TI) The TI board or power supply unit may be defective. Replace the defective item. 16 High voltage fault. (TI) The TX board, TI board, or power supply unit may be defective. Replace the defective item. 17 High voltage sense fault. (TI) 18 High voltage diode fault. (TI) 19 Relay fault error. (TI) The TI board may be defective. Replace the TI 96 board. 20 TR clock error detect interrupt. (RC, TR) The TX board, RX board, or BV board may be 21 TR transmit disable. (TR) The TX board or TI board may be defective. Replace the defective board. 22 RTC watchdog timeout. (RC, BV) The RX board or BV board may be defective. Replace the defective board. 23 FE Bus timeout. (RC, BV) 24 TX voltage monitor error. (TR, RC) The TX board, RX board, BV board, or power supply unit may be defective. Replace the defective item. 25 Recoverable TX voltage monitor error. The TX board, BV board, or power supply unit may be defective. Replace the defective item. 26 TX delay verification error. (RC, BV, PCIcable) The TX board or BV board may be defective. Replace the defective board. 27 Hout/Lout verification error. (RC, BV, PCIcable)

[Page 97] TUS_IMG_ 28 Acquisition System Error Fp lockup detected. (Please Change ROI size) The BV board may be defective. Replace the BV board. Or, increase the width of the color ROI. 29 Imaging software status item error (CPU, HDD, The hardware control software has detected an Cable) error. 30 Imaging software error (CPU, HDD, Cable) 31 Error while handling error. (CPU, HDD) the defective item. 32 One or more cooling fans may not be operating The hardware control software has detected an correctly. (CPU) error. The CPU or cooling fan may be defective. 33 Imaging initialization error. (CPU, HDD, Cable) The hardware control software has detected an 34 A system error occurred. Imaging has been disabled. (CPU, HDD, Cable) 35 This is a Dummy Mesg, until the real ones are the defective item. created for all the Handlers. 36 Trace Statistics Error (CPU, BV) The hardware control software has detected an 41 BM HW Error (CPU, HDD, Cable) The BV board, CPU, HDD, or HDD cable may be defective. 43 High voltage control fault. (TI) The TX board, TI board, or BV board may be 56 Mechanical Transducer Error. Please reboot Incorrect operation of the MD board or the system. mechanical transducer is suspected. Reboot the system.

[Page 98] TUS_IMG_ 57 Acquisition System Error Mechanical Transducer Connection failed. Poor connection of the MD board or mechanical Please select another transducer and then re- transducer is suspected. It is recommended that select the Mechanical transducer. the transducer be disconnected and reconnected, and then selected again. 58 Mechanical Transducer Error. Please reboot the Incorrect operation of the MD board or system. mechanical transducer is suspected. Reboot the system. 59 Mechanical Transducer Connection failed. Poor connection of the MD board or mechanical Please select another transducer and then re- transducer is suspected. It is recommended that select the Mechanical transducer. the transducer be disconnected and reconnected, and then selected again. 60 Imaging Preset Conversion failed. System Use Version conversion of the preset data failed. It is Factory Setting. recommended that the user data be deleted and the system be rebooted. Provide the user data to the Service Headquarters in order to determine whether it is damaged. 70 Warning Refresh HeartRate Error. The hardware control software has detected an The BV board, CPU, HDD, or HDD cable may be defective. 77 Software Error Unknown exception caught. (HDD) The hardware control software has detected an 78 Invalid Probe port ID. (Probe, TI) The TI board, RX board, or BV board may be Or, check the transducer connector for poor connection or bent pins.

[Page 99] TUS_IMG_ 79 Software Error Index out of range. (HDD) The hardware control software has detected an 80 Null event encountered. (HDD) 81 Unable to find event: (HDD) Try rebooting system. If the error recurs, replace 82 No event set. (HDD) 83 SW error Parameter: (HDD) not found for event: 84 Event Q locked. (HDD) 85 Null memento (HDD) 86 Null StateOriginator. (HDD) 87 Event size mismatch. (HDD) 88 CachedPc mismatch. (HDD) %3 89 Unsupported Function. (HDD) 90 ForceExceptionEvent (HDD) 91 Imaging Preset Error. (HDD, UserPresetData) 92 Bad image window pointer (HDD) 93 Illegal window focus value (HDD) 94 Null pointer (HDD) 95 Unknown parameter (HDD) 96 Design Error. (HDD) 97 ImageFilter Error. (HDD, GPU) 98 Scw Tx Frequency index not found. (HDD) 99 NumChannels < ProbeNumElem, Rx Mux Select Lut Alg is NG. (HDD)

[Page 100] TUS_IMG_ 100 Software Error Invalid ProbeNumElements (HDD) The hardware control software has detected an 101 Wrong Probe Data (HDD) 102 maxNumPulseWords is out of range. (HDD) Try rebooting system. If the error recurs, replace 103 Failsafe Error. (HDD) 104 File Error. (HDD) 105 Invalid Cine Loop Number. (HDD) 110 Calculation error. (HDD) 111 Test Exception. (HDD) 112 Reset the interrupt skip count. (HDD) 113 ImageProc init Error. (HDD) 114 Information Biopsy offset adjust function is not supported Biopsy is not supported in the current mode. (ParaFOV and 2D SPEED) 115 Acquisition System Error Rendering cannot be performed correctly. Display of the color volume image has failed. Please change the ROI size and try again. Increase the width of the color ROI. 116 Tx Voltage Control Error (CPU, HDD) The control software that performs hardware setting of the transmission voltage has detected an error. Check the connection between the BV hardware and the CPU cable (PCI). 117 Software Error Rendering cannot be performed correctly. The control software that performs hardware Please change the ROI size and try again. setting of the data has detected an error. Check the connection between the BV hardware and the CPU cable (PCI). No. 2D730-538EN*D 118 Preset/Probe update and initialize sequence is The preset data file is corrupted or the transducer illegal. setting data is corrupted. Send the user data to Service Headquarters.

[Page 101] <<Software error codes related to PIMS>> TUS_PIMS_ 1 Software Error Database operation failed. Try rebooting the system. 2 Database lock failed. 3 System Communication failed. 4 Timeout occurred in communication. 5 Memory allocation failure. 6 Memory operation failure. 7 Some of the components are not responding. 8 Unknown error occurred. 9 Unhandled exception occurred. - - Information There is no enough space in Database. Delete unnecessary patient data from the Patient 101 Browser screen.

[Page 102] LEGAL MANUFACTURER 1385, SHIMOISHIGAMI, OTAWARA-SHI, TOCHIGI-KEN 324-8550, JAPAN